Privacy Policy

Last Updated: 26 June 2026

Jon Bell Counselling (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, submit an enquiry or use our counselling services.

Who We Are

Jon Bell Counselling is the data controller responsible for your personal information.

Website: https://jonbellcounselling.co.uk

Email: hello@jonbellcounselling.co.uk

Phone: +44 (0) 7845 409 902

Information We Collect

We may collect and process the following information.

Information You Provide

When you contact us through our website, email, telephone or complete an enquiry form, we may collect:

Name
Email address
Telephone number
Information you choose to include within your enquiry or message

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Website interactions
Referral source

This information is collected through analytics and website technologies.

How We Use Your Information

We use your information to:

Respond to enquiries and requests
Arrange consultations and counselling appointments
Deliver our counselling services
Improve our website and user experience
Analyse website performance and visitor behaviour
Maintain website security
Comply with legal and regulatory obligations

We will only process your personal information where we have a lawful basis for doing so.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases.

Legitimate Interests

To operate and improve our practice, respond to enquiries and communicate with prospective clients.

Consent

Where you have given consent for specific activities, such as accepting optional cookies or requesting information.

Contract

Where processing is necessary to provide counselling services or to take steps before entering into an agreement for those services.

Legal Obligation

Where we are required to process information to comply with applicable laws and regulations.

Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our website.

We may use analytics services, including Google Analytics, to collect information about website usage. These services help us understand visitor behaviour, website performance and opportunities for improvement.

You can control cookie preferences through your browser settings and any cookie consent tools available on our website.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers who assist in operating our business and website, including:

Website hosting providers
Analytics providers
Email and communication platforms
Website maintenance and support providers

These providers are only given access to the information necessary to perform their services and are required to handle data securely.

We may also disclose information where required by law or where necessary to protect our legal rights.

International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection laws.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory and accounting requirements.

When personal information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal data
Request restriction of processing
Object to processing
Request transfer of your personal data where applicable
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.